Privacy Policy

Life Changing Care is a family-owned home care agency serving families across Cuyahoga County, Ohio. We provide non-medical home care services including personal care, companion care, dementia care, and Direct Service Provider support.

• Phone: (216) 313-3865
• Email: info@lifechangingcare.com

When you submit a care request, contact us, or interact with our website, we may collect:

• Your name, phone number, and email address
• The name and city of the person who needs care
• The type of care services you are interested in
• Your timeline and urgency for care
• Any additional information you share in the notes field
• How you heard about us
• Technical information such as browser type, device, and pages visited, collected automatically via standard web analytics

We use the information you provide to:

• Respond to your care request
• Schedule and conduct your in-home consultation
• Match your loved one with the right caregiver
• Send appointment reminders and care-related updates
• Send text messages if you have given explicit written consent (see SMS section below)
• Improve our website and services

If you check one or both SMS consent boxes on our contact form, you agree to receive text messages from Life Changing Care at the phone number you provide. We offer two separate message programs:

• Care coordination: Appointment reminders, consultation scheduling, intake confirmations, and care updates
• Service updates: Home care resources, caregiver availability, and general service information

Consent is not required to receive home care services. You can reach us by phone at (216) 313-3865 without providing SMS consent.

Message frequency varies. Messages are limited to care coordination and service-related communications.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out: Reply STOP to any text message at any time. You will receive one confirmation message and no further messages from that program. To re-subscribe, text START.

For help: Reply HELP or contact us at (216) 313-3865.

Mobile data sharing policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With our care team: Your care coordinator and assigned caregiver receive only the details needed to serve you.
• With service providers: We use third-party tools to send emails and text messages on our behalf. These providers are contractually prohibited from using your data for any other purpose.
• When required by law: We may disclose information if required by a court order or other legal obligation.

We retain your information for as long as needed to provide care services and comply with applicable legal requirements. If you would like your information deleted, contact us at (216) 313-3865 or info@lifechangingcare.com.

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Our data is stored on encrypted, access-controlled infrastructure.

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of those changes.

Questions about this Privacy Policy? Contact us:

• Life Changing Care
• Phone: (216) 313-3865
• Email: info@lifechangingcare.com